FAQs

FAQs - 1st Class Kid Travel Pillow

Is the 1st Class Kid Travel Pillow approved by airlines and/or FAA?

Before the pillow was invented (2011) the idea was checked with the FAA – the response was – “You would have to ask the airline if you can use your travel pillow as a foot rest. There are no FAA regulations pertaining to this question”.

The 1st Class Kid Travel Pillow should not be used during taxi, takeoff and landing. It is designed to be used when the plane reaches its cruising altitude. Having the pillow at your feet would be similar to having a carry-on bag placed in the legroom area.

Our customers have had great success using the 1st Class Kid Travel Pillow on a wide range of airlines, but unfortunately, we cannot guarantee usage if an airline decides to not allow the use of the 1st Class Kid Travel Pillow. We do not accept returns for refusal of use by an airline.

If you have any concerns, please call your airline customer service. Keep in mind, that the representative may not understand how the 1st Class Kid Travel Pillow operates with a quick deflate valve. They may assume that it will block areas or other passengers, and that is not the case! We recommend you plan your seating arrangement so generally you are only dealing with your travelling companions and not blocking in non-party passengers.

For more information about specific airlines, please visit: http://www.1stclasskid.com/faq/airline-permission-use/

Can the 1st Class Kid Travel Pillow be deflated quickly in case of emergency? 

With the deflation valve completely open it is quick and easy to release air and move the 1st Class Kid Travel Pillow. Simply twist the cap and squeeze the pillow, allowing air to escape.

Can you still buckle the seat belt while using the 1st Class Kid Travel Pillow?

Yes, the seat belt can be easily fastened when a child is lying on one 1st Class Kid Travel Pillow. If you are using two pillows for two children, and one of the children is lying across two pillows, then you may need to ask for a seat belt extender from the airline staff.

Would the 1st Class Kid Travel Pillow work in the bulkhead seats and/or premium economy?

Every airline varies slightly in the amount of legroom given. If you know what type of aircraft you are travelling on, you can check the legroom space at www.seatguru.com

When inflated the 1st Class Kid Travel Pillow is a rectangular shape measuring 45.5cm L x 45.5cm H x 30.5cm W. In the bulkhead seat, where you have a wall divider and/or a bassinet in front of you, you may not get a tight fit between the wall and the pillow. To fix this issue, turn the pillow lengthways, and at 45.5cm it should reach the panel in front. If there is still some room and you would like to achieve a tighter fit then prop the pillow with a carry-on bag or item.

How long does it take to inflate the 1st Class Kid Travel Pillow?

It takes less than two minutes to inflate the pillow by mouth or by using the airplane ventilation system. It helps to give the inflation a head start by opening the deflation valve cap, and pulling at the corners of the pillow. This allows the pillow to start filling up before even beginning inflation. When you’re ready to begin inflation, screw the deflation valve cap back on, and blow through the inflation tube.

How long does it take to deflate the 1st Class Kid Travel Pillow?

To deflate the pillow, open the deflation valve and squeeze the pillow. The air will be gone in a few seconds.

What is the 1st Class Kid Travel Pillow made of?

The 1st Class Kid Travel Pillow is made of PVC with a soft felt surface, and a plastic valve used for blowing up the pillow.

What are the dimensions of the 1st Class Kid Pillow?

When inflated the 1st Class Kid Travel Pillow is a rectangular shape.
At full capacity it measures 45.5cm x 30.5cm x 45.5cm.

Do you ship outside of Canada?

We are able to ship the 1st Class Kid Travel Pillow to almost any country around the world. Any additional taxes, duty and import costs will be the responsibility of the customer.

What is the warranty for the 1st Class Kid Travel Pillow?

The 1st Class Kid Travel Pillow is guaranteed against manufacturing defects and leaks for 30 days. No other guarantees, expressed or implied are given. The return guidelines must be carefully followed in order to ensure there are no issues when returning your product.

If your 1st Class Kid Travel pillow is defective and you need to return it, please contact us at info@traveltots.caPlease provide your name, address, and a detailed explanation of defect or leak.

The 1st Class Kid Travel Pillow is designed & operated by Koru Enterprises LLC and manufactured in China. Koru Enterprises is located in Henderson, Nevada, USA.

Disclaimer
Koru Enterprises Inc. disclaims any responsibility whatsoever to buyer or to any other person for injury to person or damage to or loss of property or value caused by any product which has been subjected to misuse, negligence, or accident, or misapplied, or modified or repaired by unauthorized persons, or improperly installed.